Jk9 Privacy Policy – Your Information Is Always Safe

1What Information Do We Collect?

Various types of information are collected when you create an account and use our services on jk9. This information is used to provide you with the best experience and to ensure security.

a) Information You Provide Directly:

• Name, date of birth, gender, and nationality
• Mobile Number & Email Address
• Residential address and district
• National ID or passport number (for KYC verification)
• Payment account details (bKash, Nagad, Rocket)
• Login Credentials (Username & Encrypted Password)

b) Information Collected Automatically:

• IP Address & Device Information (OS, Browser, Model)
• Login Time, Session Duration & Game History
• Usage data collected from cookies and tracking pixels
• Transaction History & Amounts
• Referral Sources & Website Navigation Patterns

2Purpose of Data Use

Jk9 uses your information only for specific, legitimate purposes. Below we outline what types of information are used and for what purposes.

• Account creation and management, and customer support
• Deposit, withdrawal, and bonus processing
• Prevention of fraud, money laundering, and unauthorized access
• Meeting Legal & Regulatory Requirements
• Sending relevant promotions and offers (with your consent)
• Responsible Gaming Monitoring & Support

3Data Storage & Security

Jk9 uses industry-standard security technology to keep your information safe. Our servers are hosted in international data centers with 24/7 security monitoring.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data is encrypted in the database using AES-256.
• Firewall Protection: Multi-layer firewall and DDoS protection are active.
• Regular Audits: Third-party security experts conduct regular system audits.
• Restricted Access: Only authorized personnel may access specific data.
• Data Backup: Regular encrypted backups are stored securely at offsite locations.

Data Retention Period:

• Active Account Data: Retained for as long as the account remains active
• Transaction Records: Up to 5 years after the last transaction (as required by law)
• Closed accounts: 2 years from the date of closure
• Logs & Audit Trails: 1 year

4Cookie Policy

Jk9 uses cookies on its website. Cookies are small text files stored in your browser. They help our website function properly and improve your overall experience.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security. The site will not function properly without these.
• Functional Cookies: To remember your preferences and settings (such as language and theme).
• Analytics Cookies: Collects website usage statistics to help improve our services.
• Marketing Cookies: To show you relevant ads and offers (only with your consent).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features of the site to stop working.

5Sharing Data with Third Parties

Jk9 never sells your personal information. However, limited data may be shared with trusted third parties where necessary to operate our services.

• Payment Provider: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Game Provider: Providers of slots, fish games, and other games receive only the minimum data necessary to operate those games.
• KYC/AML Service Provider: We work with licensed specialist firms for identity verification and anti-money laundering compliance.
• Cloud & Hosting Services: International-grade cloud providers are used for secure data storage and server services.
• Law Enforcement Agencies: Information may be disclosed to regulatory authorities under court order or legal obligation.

Strict data processing agreements are in place with all third-party providers, ensuring full alignment with our privacy policy.

6Your Rights

As a jk9 member, you have certain important rights over your personal information. We respect these rights and are here to help you exercise them.

• Right to Access: You can request at any time to find out what information we hold about you.
• Right to Rectification: If any of your information is incorrect or out of date, you can request a correction.
• Right to Erasure: In certain circumstances, you may request the deletion of your data, provided there are no legal obligations requiring us to retain it.
• Right to Restrict Processing: You may request that we restrict the use of your data for certain purposes.
• Right to Data Portability: You can request a copy of your information in a machine-readable format.
• Right to Object: You may object to marketing communications or profiling at any time.

To exercise these rights, email us at [email protected]. We typically respond within 30 business days.

7Children's Privacy

Jk9 is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a minor's data is present in our system, it will be deleted immediately and the account will be closed.

8Policy Updates

Jk9 may update this privacy policy from time to time. For significant changes, you will be notified via your registered mobile number or email. Continued use of the platform after any changes constitutes acceptance of the updated policy.

• The date of each update will be noted at the top of the page.
• For significant changes, a separate notification will be displayed after you log in.
• Previous versions will be kept in the archive.

9Contact

For any privacy-related questions, complaints, or requests to exercise your rights, please contact our Data Privacy Team.

You can also reach our support team directly via live chat. Assistance in Bengali is available 24/7.